Services

Customer Services Desk

Silverburn Customer Information Desk is located outside JD Sports. For opening hours please click here

Gift cards are available to purchase from the Customer Service Desk during opening hours.

Collect +

Collect+ is available at the Customer Service Desk for collections and returns.  The service is available during Customer Service Desk opening times.

How it works: Once you have purchased your order with your favourite retailer: 1. Select Collect+ as your delivery location (if available) and search for G53 6AG and choose Silverburn Shopping Centre. 2. Collect+ will text or email you to confirm that your delivery is ready to be picked up. 3. Go to the designated Collect+ location in the centre.

Gift Cards

Gift cards are available to purchase from the Customer Service Desk during their opening hours.

For more information on Gift Cards, please see our Gift Card page here

Free WiFi Select ‘The Cloud’ from your network list and follow the instructions to connect. Or for a stronger connection, download the Fastconnect mobile app (available for both iOS and Android). The app allows you to stay connected as you move from place to place, connecting you automatically to thousands of free hotspots whenever they are available.

Shopmobility

For full information on our Shopmobility service, please click here Handsfree Shopping

Thank you to everyone who has used our Handsfree Shopping Service. Please be advised the facility is currently unavailable.

Silverburn PLUS app registered users will continue to have access to all our exciting exclusive offers, competitions and more.

For all the latest updates open the app today or click here to download for free!

Chargebox

If your phone battery always goes flat at the most inconvenient times you’ll love our ChargeBox stations, beside TK Maxx in the Winter Garden.   

To use, simply:

1. Connect your phone

2. Lock the box

3. Take the key and enjoy shopping as your battery charges.

Amazon Lockers

Pick up your Amazon order at a time that's convenient for you by using our Amazon Lockers, located beside H&M.

When your parcel arrives you'll receive an email notification and a unique pick-up code. Simply enter this code to open the locker.   

Gift wrapping

Please check with individual stores if this service is still available during Covid-19 restrictions

A complimentary gift-wrapping service is available at the following stores:

Molton Brown, Boux Avenue, Pandora and Chisholm Hunter